At Dhawan Enterprises, we value your satisfaction and strive to deliver high-quality products such as weighing scales, cash counting machines, and electronic equipment.
If you are not fully satisfied with your purchase, our Refund and Returns Policy helps ensure a smooth and fair resolution.

1. Eligibility for Returns

You can request a return or replacement if:

  • The product is defective, damaged, or not functioning properly upon delivery.
  • You received an incorrect product.
  • The request is made within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original packaging.
  • You must provide proof of purchase (invoice or order confirmation).

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse, mishandling, or improper installation.
  • Items that have been tampered with or repaired by unauthorized persons.
  • Used or physically damaged items.
  • Customized or special-order products.

3. Return Process

To initiate a return:

  1. Email us at kumarhemraj424@gmail.com or call 9654340419 within 7 days of receiving your product.
  2. Provide your order number, reason for return, and a clear image/video of the item.
  3. Once approved, we will guide you through the return shipping process.

Customers are responsible for safely packaging the product for return.

4. Refund Process

After we receive and inspect your returned item:

  • If approved, a refund or replacement will be processed within 7–10 working days.
  • Refunds will be made via the original mode of payment (unless otherwise agreed).

Please note:
Shipping or handling charges are non-refundable unless the product is proven to be defective or wrongly delivered.

5. Cancellations

You may cancel your order before it is dispatched. Once shipped, the cancellation request will be treated as a return.

6. Contact Information

For any queries or assistance related to returns or refunds, please contact us:

Dhawan Enterprises
📍 Address: A52-53, Gali No. 4, Rajapuri, Uttam Nagar, New Delhi – 110059
📧 Email: kumarhemraj424@gmail.com
📞 Phone: 9654340419
🌐 Website: https://dhawanenterprises.co.in

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