At Dhawan Enterprises, we aim to deliver your products quickly and safely. We provide reliable shipping across India for all our electronic items, including weighing scales, cash counting machines, and measuring equipment.
This Shipping Policy explains how we process, handle, and deliver your orders.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your delivery status.
2. Shipping Time
Delivery times depend on your location:
- Delhi NCR: 1–3 business days
- Other Metro Cities: 3–5 business days
- Rest of India: 5–7 business days
In rare cases, delays may occur due to courier issues, weather, or unforeseen circumstances. We’ll keep you informed if such delays happen.
3. Shipping Charges
- Shipping charges are calculated at checkout based on location and product weight.
- Free delivery may be available on selected products or during promotional offers.
4. Packaging
All products are carefully packed to prevent damage during transit.
We recommend checking your parcel at the time of delivery and reporting any visible damage immediately.
5. Damaged or Missing Items
If your package arrives damaged, incomplete, or tampered with, please contact us within 24 hours of delivery.
We will verify and assist you with a replacement or refund as per our Refund & Returns Policy.
6. Delivery Partners
We work with reputed courier and logistics companies to ensure timely and secure deliveries across India.
7. Contact Information
For any questions related to your order or shipment, please contact us:
Dhawan Enterprises
📍 Address: A52-53, Gali No. 4, Rajapuri, Uttam Nagar, New Delhi – 110059
📧 Email: kumarhemraj424@gmail.com
📞 Phone: 9654340419
🌐 Website: https://dhawanenterprises.co.in